Frequently Asked Questions

Is it necessary to book child seats?  - The law requires that children under a certain age must sit on a child seat appropriate to their age. If you fail to tell us about the need for a child seat when making your reservation, the driver has the right to refuse to carry the child(ren) and does not have an obligation to carry spare child seats or to try to get one for the journey. In these cases, no transfer fees will be refunded nor will any claim for additional expenses incurred be allowed. - One child seat is provided free of charge. If you are traveling with several children, then the second and subsequent child seats are provided for an extra fee: 5 euros / chair. - You are strongly advised to tick the need for child seats during the reservation process and to give the age of each child in the comments box on the same page

What payment options are available? Standard car, Standard carrier, Standard Van: a) cash to the driver on the spot, b) deposit + cash to the driver on the spot, c) 100 % in advance (bank transfer or online using bank card) Business car, Premium car, Business carrier, Bus 16 pax, Bus 49 pax, : 100 % in advance (bank transfer or online using bank card) We accept VISA, MasterCard. This payment systems provide the safety of money transfers according to international standards. Data is entered on a secure page, which is a payment gateway. This guarantees the safety of your data and money transfer. Prepayment by Credit or Debit Card via the Barion system The Passenger will be redirected to a payment page with a secure communication channel. Online bank card payments are executed via the Barion system. The merchant does not get and store bank card data. Barion Payment Inc., the provider of this service, is an institution under the authority of the Central Bank of Hungary, its license number is: H-EN-I-1064/2013.

How far in advance should I book a transfer? Reservation is supposed to be made at least 24 hours before the time of the transfer. If your trip starts later than the time given above, please leave a message thermal.hungary@gmail.com We will inform you as soon as possible if we can provide the service.

Is it safe to make a payment via your site? Yes. The payment is received by the bank, certified by VISA/MasterCard. Prepayment by Credit or Debit Card via the Barion system. Payment by a valid credit or Debit Card is required at the time of Reservation. The Passenger will be redirected to a payment page with a secure communication channel. Online bank card payments are executed via the Barion system. The merchant does not get and store bank card data. Barion Payment Inc., the provider of this service, is an institution under the authority of the Central Bank of Hungary, its license number is: H-EN-I-1064/2013.

Does the price depend on the date of my transfer? The transfer price does not depend on weekends and time of the day. Important note: on some holidays or large-scale events (such as New year, Olympics or World Cup), the price may rise due to increased demand.

Is the price for a car or for a passenger? All prices displayed on the website are provided per car. The price does not depend on the number of passengers within the car capacity. Important note: maximum capacity of a car is specified for each class.

What is Spa Thermal Travel cancellation policy? You may cancel your booking with full refund of the amount paid: up to 24 hours before the transfer. If you cancel your booking less than 24 hours before its beginning, penalties can be applied according to Terms and Conditions. You will receive a refund in the same way you paid for your booking within 60 bank days. To cancel, please contact us.

Am I able to book a transfer with the multiple drop-offs? Yes. Please e-mail us at balatontaxi@gmail.com with the details of your journey. Please be advised that additional charges may apply.

What is your smoking policy? A no smoking policy is operated in all types of vehicles.

What pick-up time should I set? If you need a transfer from an airport or a railway station, we recommend you to specify your flight arrival time as the beginning of your transfer. In this case, it is more convenient for a driver to organize the meeting. If you need a transfer from a hotel to an airport, specify the time you should be met at the reception. You will have to calculate the departure time by yourself. We recommend you to have a time margin of 3 hours for the airport check-in and travel time. Approximate time a driver needs to arrive at the airport is specified on the booking page.

What should I do if my flight is delayed? As soon as you find out that your flight is delayed, please inform us via email thermal.hungary@gmail.com or in phone. Provide the order number and the new arrival time. If your flight is being delayed for less than 30 minutes, the driver will monitor it and arrive by the time of landing. Please note that if the waiting time exceeds 1 hour, the driver may ask to pay extra for waiting.

Will I have to pay extra for waiting? If you are booking a taxi transfer from the airport to the city, the price already includes one hour of waiting after the scheduled arrival time. If your flight is being delayed for less than 30 minutes, the driver will monitor it and arrive by the time of landing. If you learn about a longer flight delay, please inform the driver as soon as possible by calling one of the phone numbers sent to your email. Please note that if the waiting time exceeds 1 hour, the driver may ask to pay extra for waiting. If you book a transfer from the hotel, the price includes 15 minutes of waiting from the time stated in the order.

What type of vehicles (cars) are used for the transfer? All our transfers involve the use of cars, minibuses or buses, according to the type of transfer required. All vehicles are air-conditioned. ► Cars

What if I have bulky luggage? For standard luggage the sum of three dimensions (length, width, and height) does not exceed 158 cm. Any bigger baggage can be considered non-standard. If you have non-standard luggage with you (skis or snowboards in case of private transfers to the ski center as well as bikes, prams, wheelchairs, big suitcases, golf clubs etc.), consult with Spa Thermal Travel support manager what vehicle type is more suitable for you. For consultations contact us per email thermal.hungary@gmail.com

What happens if I’ve lost my luggage? How long will the driver wait for me? If you discover that your luggage has gone missing, you should inform us as soon as possible by using the phone number shown on the confirmation letter and that you have arrived at the airport and still require the transfer. If you have booked a Transfer from the airport, the driver will wait up to a maximum of 1 hour after the flight arrival time. If it is a Transfer from a railway station, the waiting time is 15 minutes after the arrival time of the train. If you have not contacted the driver (or office) within these time limits, the driver can leave the airport or station without waiting any further.

What are the rules about wearing seat belts? wearing a seat belt is compulsory, passengers must wear them if asked to do so by the driver. Passengers who refuse to do so when requested by the Driver will not be allowed to continue with the transfer. No transfer fees will be refunded nor will any claim for additional expenses incurred be allowed.

How can I find my driver? Important note: the driver will meet you with the sign showing your first and last names, which you specified during the booking. If a pick-up place is an airport, the driver will meet you at the exit of arrivals area or at the special meeting point. If a pick-up place is a hotel, the driver will wait for you in the hotel lobby.

What should I do if my flight arrives earlier? If your flight arrives earlier, probably your driver with a name sign will not be at the meeting point yet. Please wait for the driver at the exit of the arrivals area. You can also contact the driver by phone or via SMS messages to speed up your meeting at the airport. Important note: if possible, do not leave the airport with local taxi service, in this case we will not be able to refund you the sum, and you will have to pay twice.

What if I am travelling with animals? Live animals can travel – for a payment of an extra fee - providing they are carried in suitable carrying equipment, which is kept in good and secure condition, and that you have the necessary documents (e.g. a pet passport). Please notify us at the time you make your reservation. Guide dogs are transported free of charge. Important note: in case of a law violation, your driver has a right to refuse to provide this transfer.